SciCombinator

Discover the most talked about and latest scientific content & concepts.

AL Nobles, EC Leas, TL Caputi, SH Zhu, SA Strathdee and JW Ayers
Abstract
We investigated how intelligent virtual assistants (IVA), including Amazon’s Alexa, Apple’s Siri, Google Assistant, Microsoft’s Cortana, and Samsung’s Bixby, responded to addiction help-seeking queries. We recorded if IVAs provided a singular response and if so, did they link users to treatment or treatment referral services. Only 4 of the 70 help-seeking queries presented to the five IVAs returned singular responses, with the remainder prompting confusion (e.g., “did I say something wrong?”). When asked “help me quit drugs” Alexa responded with a definition for the word drugs. “Help me quit…smoking” or “tobacco” on Google Assistant returned Dr. QuitNow (a cessation app), while on Siri “help me quit pot” promoted a marijuana retailer. IVAs should be revised to promote free, remote, federally sponsored addiction services, such as SAMSHA’s 1-800-662-HELP helpline. This would benefit millions of IVA users now and more to come as IVAs displace existing information-seeking engines.
Tweets*
17
Facebook likes*
0
Reddit*
0
News coverage*
17
Blogs*
0
SC clicks
1
Concepts
-
MeSH headings
-
comments powered by Disqus

* Data courtesy of Altmetric.com