EFFECTS OF INTERPERSONAL TRUST AMONG USERS OF ONLINE HEALTH COMMUNITIES ON PATIENT TRUST IN AND SATISFACTION WITH THEIR PHYSICIAN
International journal of technology assessment in health care | 13 Feb 2018
AF Audrain-Pontevia and L Menvielle
Online Health Communities (OHCs) are increasingly being used by patients in the Web 2.0 era. Today’s patients have instant access to a great deal of medical information and contacts. Despite the considerable development of OHCs, little is known regarding the impact on the patient-physician relationship. This research aims at filling this gap and examines how interpersonal trust on peer-to-peer OHCs influences two key relational variables, namely patient trust in the physician and patient satisfaction with the physician. It also investigates their influences on the patient’s attitude toward the physician.
* Data courtesy of Altmetric.com