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The Patient Experience and Health Outcomes

OPEN The New England journal of medicine | 28 Dec 2012

MP Manary, W Boulding, R Staelin and SW Glickman
Abstract
Do patients' reports of their health care experiences reflect the quality of care? Despite the increasing role of such measures in research and policy, there’s no consensus regarding their legitimacy in quality assessment. Indeed, as physician and hospital compensation becomes increasingly tied to patient feedback, health care providers and academics are raising strong objections to the use of patient-experience surveys. These views are fueled by studies indicating that patient-experience measures at best have no relation to the quality of delivered care and at worst are associated with poorer patient outcomes. Conversely, other studies have found that better patient experiences - . . .
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Concepts
Medicine, Physician, Evaluation, Illness, Hospital, Health care, Health care provider, Patient
MeSH headings
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