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Frequent callers to crisis helplines: Who are they and why do they call?

The Australian and New Zealand journal of psychiatry | 29 Jun 2014

MJ Spittal, I Fedyszyn, A Middleton, B Bassilios, J Gunn, A Woodward and J Pirkis
Abstract
Frequent callers present a challenge for crisis helplines, which strive to achieve optimal outcomes for all callers within finite resources. This study aimed to describe frequent callers to Lifeline (the largest crisis helpline in Australia) and compare them with non-frequent callers, with a view to furthering knowledge about models of service delivery that might meet the needs of frequent callers.
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Concepts
User Assistance, Helplines, Helpline
MeSH headings
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