The Australian and New Zealand journal of psychiatry | 29 Jun 2014
MJ Spittal, I Fedyszyn, A Middleton, B Bassilios, J Gunn, A Woodward and J Pirkis
Frequent callers present a challenge for crisis helplines, which strive to achieve optimal outcomes for all callers within finite resources. This study aimed to describe frequent callers to Lifeline (the largest crisis helpline in Australia) and compare them with non-frequent callers, with a view to furthering knowledge about models of service delivery that might meet the needs of frequent callers.
* Data courtesy of Altmetric.com